Clinical care coordination without administrative drag
Complex multi-specialty physician scheduling and telemedicine triage redesigned for clarity.
Client
Confidential client
Sector
Healthcare
Timeline
3.5 months discovery and UI design system
Team Shape
1 UX Strategy Lead, 2 Senior UI Designers, 1 Design Technologist
Sample engagement. This case study illustrates the type of work our teams deliver. Client identity and results are withheld.
The Challenge
Clinicians and hospital administrative staff were burning out trying to manage rotating on-call rosters and emergency clinic appointments across an antiquated 12-year-old interface that required over 18 clicks to reassign a single physician shift.
The Architecture & Solution
Our product design team conducted 28 in-depth workflow shadowing sessions with Australian nurse coordinators. We architected an intuitive drag-and-drop clinical calendar, high-contrast accessible visual hierarchy, and a comprehensive Figma design system containing over 200 reusable healthcare components.
Key Deliverables
- WCAG 2.2 AA accessible clinical scheduling interface
- Interactive drag-and-drop roster builder with conflict detection
- Complete Figma Design System with tokenized color and type scales
- Interactive prototype validated across 5 healthcare facilities
Technologies Used
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